Satisfying customers

The customer satisfaction scores recorded by Passenger Focus in its first major survey of bus passengers are good. Even the ‘bad’ scores are good. “Overall satisfaction is good,” says David Sidebottom, bus director at Passenger Focus. “Nothing appears to be broken.”

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Features

Satisfying customers The customer satisfaction scores recorded by Passenger Focus in its first major survey of bus passengers are good. Issue 237

Investing in transmissions Tough economic times are not preventing transmission manufacturers from continuing to launch new products. Issue 237

Pay as you drive Bus fleet operators remain wedded to tyre mileage contracts and Michelin remains a major beneficiary of this policy. Issue 237

Volvo’s ideas factory The rapid pace of change in all business sectors means that today’s manufacturers need to invest heavily in nurturing new technologies that will improve their performance and their customer’s bottom line. Issue 236

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